Here are answers to some common questions.
You can browse available dates on the Bookings page which shows a Calendar of availability for the year. To make a booking today you will need to and choose your dates, pay a Non-Refundable Deposit online of 30% – or the Full Payment for a late booking. Once that is done we will confirm the booking by Email. The remaining balance is required 30 days before the booking date.
To make a booking today you will need to and choose your dates, pay a Non-Refundable Deposit online of 30% – or the Full Payment for a late booking.
A security deposit of £1000 will be required 2 days before the hire and this will be returned following the return of the undamaged campervan in full order no later than 21 days afterwards.
This can usually be done using a credit card.
We also offer the option to reduce this to either £500 or £250 excess for a daily charge see the booking form for details
We take a security deposit of £1000 on a credit or debit card in advance of the hire commencing (2 days before the hire commences) to cover any accidents or damages to the campervan and full details are included within our Terms and Conditions.
Of course the deposit will be returned in full upon the safe return of the campervan (up to 21 days after the rental return date).
We aso offer the option to reduce this to either £500 or £250 excess for a daily charge see the booking form for details
Yes
All our campervans have a MAM (maximum authorised mass) of 3500kg, and so you can drive them with a standard UK licence. You must be between 25 and 79 years of age, and have held a full UK or EU licence for at least 2 years prior in order meet our insurance requirements.
We can sometimes arrange insurance for drivers outside the age and license criteria – please contact us for details. In all cases, please let us know if you have any penalty points or convictions on your license – in most cases you’ll still be able to hire a Campervan, but it may mean a small additional premium to the insurance.
The shortest rental period is 3 nights (a weekend’s hire) apart from in July & August when rises to 4 nights minimum rental – obviously due to high demand over Summertime period and school holidays.
All Bank Holidays this increases to 4 nights.
Fully comprehensive vehicle insurance is actually included within the price of the rental (subject of course to age restrictions & how many penalty points you have). Fully comprehensive UK insurance for the vehicle is for one drivers on any one trip as standard. Additional Driver can be added (See extras). Breakdown cover is also included. If you are planning on travelling to the Republic of Ireland or to the EU then an additional charge of £125 will apply for EU insurance and breakdown cover.
Please note that our insurance does not cover your personal items and we strongly recommend arranging adequate travel insurance to protect yourself in the event of loss/damage of your personal items.
The Excess on any claim is £1250 in addition please remember to carefully read all Terms & Conditions.
Your campervan rental will be available for collection at 10am, Monday to Sunday – and it must be returned by 4pm on the last day of hire – in order that we can prepare them for the next rental customer. If this doesn’t suit your holiday needs please contact us by phone, and we will try to assist you with any special requests at the time of your booking.
Please allow 1 hour to pick up the vehicle at the depot to complete all documentation and for a comprehensive handover including a full demonstration on the vehicle
We will do our upmost to be as flexible as possible with collection and return times according to your plans, however, please ensure that these are adhered to so as not to impact on the next customers booking.
Our campers have dual leisure batteries fitted which can run the electrical systems, typically for 1 or 2 nights without ‘hooking up’ to an electricity supply, they also have solar panels for recharging the leisure battery– how long it lasts will depend on how much you use electrical appliances and lights, and also on the amount of sun to recharge the panel. The leisure battery also gets recharged as you drive.
All our campervans have on-board water and waste tanks so this isn’t essential.
Just remember to fill the water tank when you arrive on site, and of course making sure you fill it before returning the vehicle on the last day of the rental.
Also make sure you empty the waste tank and toilet casette on the last day. Charges may be incurred for waste tanks not being emptied.
Yes we can provide a duvet, pillow and towel bundle for each person at an additional cost of £20 pp
If your short on baggage space we can also offer beach towel hire fore £5 each.
Our campervans all have LPG gas tanks fitted to run the gas appliances.
We check that these are sufficient before each rental goes out, so that you don’t have to worry.
These will need to be refilled before returning the vehicle.
We operate a full-to-full fuel policy with rentals – i.e. the campervan will be supplied with a full tank of diesel, and so must be returned with a full tank please. Failure to do so will incur penalty charges as per our terms and conditions.
Please return the campervan in the same clean and tidy condition you collected it in. Also, please make sure you have emptied the toilet cassette and waste tank. Failure to do so will incur penalty charges as per our terms and conditions.
We do allow dogs in certain campers, dependant on size and breed of dog. As standard an additional added charge of £40 per dog for each booking will apply.
You will need to bring all of the dog’s items that they would ordinarily need at home, such as a bed, feeding bowl, and water bowl but most importantly you will need to bring a lead and collar, and you need to make sure that your dog is suitably restrained whilst travelling in the campervan.
Dogs must be restrained whilst travelling so as not to cause a distraction to the drive.
In the unlikely event of a breakdown with the vehicle, we do include 24-hour comprehensive breakdown cover as standard.
If you encounter any other problems with the appliances, or equipment within the campervan – then please contact us directly by phone for advice. It may be that you may have to visit a campervan dealership for repairs to be carried out – and of course you will be reimbursed for any pre-authorised expenses incurred.
Expenses incurred which are your own fault (such as locking the keys in the vehicle, using the wrong fuel type, or running the vehicle’s battery flat will not be reimbursed).
We operate a fair mileage policy which offers unlimited mileage in the UK.
Any Mileage over 150 miles per day if travelling in Europe will be charged at 40 pence per mile
You are usually welcome to leave your car in our parking area whilst you are away, however this is entirely at your own risk. The keys for your car must be left with us and will be stored in our safe.
We do not allow smoking in any of our campervans – this includes tobacco, pipes, cigars or E-Cigarettes or vaping products of any kind.
Before the rental date and ideally at the time of booking, please provide us with the Driving Licence numbers, and National Insurance numbers for all drivers (if booking an additional driver).
On the day you pick up the campervan each driver must bring with them their driving licence card, passport and a recent (within 3 months) full proof of address – this can be in the form of a bank statement, credit card statement, council tax bill or utility bill. Photocopies of any documents are NOT acceptable.
UK license holder will require a DVLA check
The details and addresses must match on all documents – otherwise we will be unable to cover that driver for the trip.
Please view the "Our Campers" page for full details of items included within the standard hire charge.
So as not to impact on any other customers, we request that you arrive at the specified collection time slot – one which will have been discussed with you at the time of booking, and will be specified in your booking confirmation paperwork. On arrival we will complete the necessary paperwork with you which consists of a rental-hire agreement, and a copy of our Terms and Conditions.
We also take copies of all driver’s documentation, and we will the take payment of your Security Deposit if not previously done. Following this we give you a detailed handover of the vehicle, explaining how all the equipment works and answering any questions that you may have.
We will usually spend between 30-60 minutes demonstrating and explaining how everything works – to ensure you feel fully confident, and comfortable with all the controls.
We also include a detailed Customer’s Guide in all our rental campervans.
When you return the vehicle we will do the necessary check on the Camper to be able to authorise the release the security deposit.
In the event of an enforced lockdown meaning that your campervan hire is not going to be possible, then we will allow you to transfer the booking to alternative dates in the future without any financial penalty.
The full monies paid including the deposit will simply transfer across to the new booking dates. If you decide that you wish to rearrange the trip during a different time of year (e.g. during peak season rather than mid-season) then, of course the appropriate difference in hire charge will be payable additionally.
If you decide to cancel rather than postpone your hire booking, then you will be subject to the terms of our normal Cancellation Policy in our Terms and Conditions.
We can usually accommodate viewings of campervans by prior arrangement; however, this will depend on the time of year.
Please give us a call to have an initial discussion and to book in a viewing if required.
Before returning the campervan to us, please make sure that:
Unfortunately we are not able to provide child seats, or to assist with the fitting of any child seats.
Our vehicles are equipped with standard diagonal seatbelts which will accommodate most child seats so that you may bring your own with you for the trip.
Our campervans are very well equipped but don’t include bedding and towels, so please bring these with you (or hire them from us) as well as things such as toilet rolls
Hire My Camper
Andrew & Gillian Cox
Ingleside, Morton Road, Brading
Isle of Wight, PO36 0EJ
01983 407688
07723322055
info@hiremycamper.co.uk
www.hiremycamper.co.uk